How to Deliver Better IT Services for a Hybrid Workforce
Organizations across the world are struggling to manage their hybrid workforce that is composed of in-house employees, freelancers, and remote workers. According to one report, the remoter workers are expected to make up 32% of all employees across the world by the end of 2021.
Managing your hybrid workforce comes with new challenges, threats, and risks, and IT teams are required to maintain a high standard of service from a distance, making sure that the employees are well supported to stay productive.
While the technical issues faced by in-house employees can be addressed timely and efficiently, remote employees face several problems as they don’t have that kind of access. Their technical issues should be addressed immediately as they occur.
But, the concern is that today’s hybrid environment makes remote worker management stressful.
The positive thing is here that technology has evolved.
Here we will go through the ways to conduct an effective IT services strategy that will help your IT team shift from a reactive approach to proactive planning.
Identify Security Problems and Protect Endpoints Before a Breach Happens:
Security is the topmost concern among IT departments and continues to haunt them with cyberattacks and data breaches.
The endpoint complexity is a worse risk. The hybrid workforce develop so quickly during the pandemic, it became very stressful for IT admins to track and secure all the devices and applications that were installed onsite or remotely onto their business network.
It is a challenging task, but one that IT departments deal more readily with endpoint protection and management tools capitalizing on emerging technologies like AI and machine learning to autonomously detect, prevent and even self recover from zero-day attacks before they take place.
Smarter tools, services, and software solutions that can self-check and pre-empt IT problems can also help small businesses that don’t generally have a solid IT support team.
Built-in security across the supply chain is another effective way to prevent security risks before they take place.
Look for a mix of IT services and tools that increase security in each device, from the time of its production through the supply chain to the end-user, and the end of life when it is time to refresh the device.
Today’s advanced endpoint protection and management tools can use geofencing to deactivate a device that goes outside of a certain area, lock it down, or even remotely delete data on a compromised hard drive.
Make Preventative Maintenance Updates Automated:
Technologies like AI and machine learning can help IT administrative predict hardware failures,
fix security vulnerability points in outdated software, and respond to malware attacks.
Sophisticated endpoint management tools are available to enhance IT support when it comes to managing the fleet of devices, and minimizing manual labour by automating tool updates.
Updates can be injected into a fleet of devices within a few clicks with minimal monitoring, freeing IT teams up to more productive tasks.
Outsource Some Work to Minimize IT Burnout:
Some part of your IT department can be outsourced to free up your in-house resources for important activities such as improving your tech stack, proactively minimizing security threats and taking your business forward.
Not only the tech problems can be fixed faster with the added tech support in place, but outsourcing time-consuming works like deployment and configuration enhance the experience for remote users. By integrating with external IT support, companies can achieve speedy equipment repairs.
Today’s outsourced IT support services have gone beyond repairs and tech support. Working with an IT service provider can pay off, helping to fix issues more quickly and building the essential infrastructure that contributes towards the digital transformation of your enterprise.
So these are some essential tips that can help you deliver your IT tech support efficiently to your hybrid teams. It is all about adapting technologies like AI, outsourcing, having a proactive approach.
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