Category: Customer Support

Performing Risk Assessment: Understanding the Steps Involved

Posted on May 2, 2025May 2, 2025 by Ng Wei Khang

Protecting your business data cannot be stressed enough. The ever-increasing cyberattacks have made it necessary for all organizations irrespective of

Your Guide to Penetration Testing: Unveiling Security Vulnerabilities

Posted on April 9, 2025April 10, 2025 by Ng Wei Khang

Data is as valuable as gold for any organization. However, it is quite vulnerable to cyberattacks. No matter how good

Future of cyber attacks and defense strategies

Cybersecurity Predictions 2025: What to Expect

Posted on March 20, 2025 by Ng Wei Khang

The digital world is constantly changing, and with every new technology comes new threats. Cybersecurity is a huge concern for

How to Make the Most of Your Managed IT Services?

Posted on July 11, 2017 by Ng Wei Khang

Opting for managed IT services is quite beneficial for your small business, especially when you can’t afford hiring more staff and purchasing equipment.

5 Trends to Transform Customer Experience in 2016

Posted on February 20, 2016 by Ng Wei Khang

It’s the beginning of a New Year and hence a perfect time to Predict, Plan and Strategies things for businesses. While everybody is focusing on leveraging new technologies for best outcomes, there’s a dire need to think about offering a flawless customer experience to satisfy the lofty expectations of customers.

Top 5 Ways to Innovate Customer Support Service in 2016

Posted on February 9, 2016 by Ng Wei Khang

Rightly said, one-size-fits-all never really fits. And this goes same when it comes to customer service. You cannot always make all your customers happy with the common strategies for all; preferences do vary.