Features & Benefits of Apixel It Support Package

  • Proactive Support Model

    Instead of waiting for problems to occur, we simply prevent them from happening in the first place. Our preventive maintenance and continuous-monitoring support model is proven to eliminate potential hardware/software issues before they deteriorate and cause downtime, saving your business both time and money.

  • Fast Responses

    When problem arises, our engineers will be able offer immediate assistance via Remote Desktop Support. Most of the issues can be solved remotely with a turn-a-round time of less than 30 minutes. For more complicated issues, our engineers can typically reach your office within 2-hours and resolve the problem on the same day.

  • Experienced Team

    Having an experienced team could mean the difference between a 1 hour downtime or 1 day downtime. With more than 10 years of experience in providing IT services we employ a team of highly proficient field engineers who can quickly identify and resolve issues. Even complicated problems can be easily escalated to our higher level support for quick and effective resolution.

  • Single Point of Accountability

    Dedicated IT Consultant assigned to your company provides a single point of accountability. You no longer need to deal with multiple parties as we provide vendor management. We'll deal with your internet service provider, telephone system vendor, mobile communications provider, servers/workstations warranty provider etc - you only need to deal with us.

  • Hassle-Free IT Department

    When you hire us you'll be getting a fully functional IT department without all the hassle of setting up one yourself. No on-going management supervision needed, no need to worry about us going on vacation or quitting the job either. It only takes us less than 3 days to begin servicing your company and with all these conveniences, we still cost less than running your own IT department.

  • Money-Back Guarantee

    Why risk your money with other IT companies? Our services are risk-free because we provide money-back service level guarantee. If we do not meet your expectations, we'll provide a full refund. Contact us today to find out more.

Services Included

  • Preventive Maintenance
  • Onsite and Remote Tech Support
  • Network Support and Management
  • Server Support
  • Desktop and Laptop, Tablet Support
  • Mobile Devices Support & Management Including Blackberry, iPhones & smart-phones etc
  • Communications Support - Telephones, Video Conference & AV Equipment
  • IT Asset Management & Documentation
  • Strategic Technology Planning - Research, advise and implement new solutions to meet changing business needs.
  • Technology Procurement - Assist/advise in purchasing equipment, software and services; evaluating and qualifying vendors.
  • Backup Strategy and Business Continuity Planning
  • Data Recovery Services

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    "Your Business is ENDANGERED if you don't have an IT support."

    Technology has clutched every aspect of business today. Without technology, it's not possible to think of owning a business! But, knowingly or unknowingly, technology keeps on updating every day, every minute. Due to the rapid changes in technology, it is extremely challenging for the companies to keep up with the pace. The updations are so swift that keeping a track of them is really daunting. As such, having an effective IT support team has become a necessity for businesses today!

    Since IT support requirement has become an indispensible part of businesses today, and APIXEL IT Support is made to serve the businesses in their IT issues, associating with us will surely bring remarkable mutual benefits.

    Make APIXEL your IT support partner and get your business going!!!

    If you are looking for a reliable and efficient support preference, SMEs greatly rely on IT support partners like Apixel IT Support.

    With the heart winning IT support and strategic services, Apixel has been enlisted among the top IT service providers in Singapore. We understand the issues that our clients face, and we help them make intelligent decisions to address those issues. At Apixel IT Support, we endow resources both in terms of training and technology. We invest in software and hardware resource that our clients require.

    Just enlist your IT requirements with Apixel, and leave everything upon us. Make an appointment today!

    Whatever your necessities are, we assure you to provide a wide range of IT support services under one roof.

    Our wide range of services includes:

    • Preventive Maintenance
    • IT Asset Management & Documentation
    • Strategic Technology Planning - Research, advise and implement new solutions to meet changing business needs.
    • Cloud and Server Support
    • Desktop and Laptop, Tablet Support
    • Mobile Devices Support & Management Including Blackberry, iPhones & smart-phones etc.
    • Onsite and Remote Tech Support
    • Network Support and Management
    • Communications Support through Telephones, Video Conference & AV Equipment
    • Technology Procurement - Assist/advise in purchasing equipment, software and services; evaluating and qualifying vendors.
    • Backup Strategy and Business Continuity Planning
    • Data Recovery Services

    To get any of these services, just give us a call (+65) 6639-1839! or email us at enquiry@apixel.com.sg

    Whether it is a long sunny day or a cool breezy winter night, we won't ask you for a holiday! We are here to serve you and solve your IT related problems 24*7.

    At Apixel It Support, our mission is to deliver the best possible reliable IT support to our clients to improve their IT efficiency, set up a computing environment, making them capable to be able to meet their current needs as well as their projected growth and offer solutions to ensure that all their 'hitches' are resolved. Undoubtedly, our mission is a strategic response to today's rapidly increasing and demanding IT business environment.

    As an IT support company, we constantly seek to improve ourselves. That is why we frequently ask our clients the benefits of working with APIXEL. They tell us:

    • Proactive Support Model to prevent problems to occur, in advance.
    • Fast Responses as soon as we receive client's request.
    • One-for-all Services to satisfy all your IT needs.
    • Hassle Free fully functional IT services without your involvement in management.
    • Risk-Free services with money-back guarantee.
    • Affordable rates on server support vs. vendor pricing.
    • Flexible approach
    • 24 hours support

    Our Clients reward us by their thankful words which gives us a sense of contentment:

    "Apixel is unfailingly efficient and pleasant and patient. I am truly privileged to be working with you guys. Thank you."

    "We are very satisfied with Apixel's technical service and support. Thank you!"

    Stay Updated with us on Social Media Profiles: Faceboook, Twitter, LinkedIn and Google+.

    So, waiting for what?? Pick up you phone and be a part of one of the top IT service provider in Singapore. Free yourself from all your IT related worries!

    • IT Support FAQ's

      Q 1: Why should I outsource IT support?

      A: Outsourcing IT support tasks to a dedicated company with proven expertise in the field and enough resources makes sense because having an in-house IT department can be very expensive. Since Apixel has been providing IT support services for over a decade now, we are familiar with new as well as old IT systems. We have trained support engineers who can resolve IT infrastructure bottlenecks, connectivity problems and other such issues within time.

      Q 2: Remote or On-site – Which one is better?

      A: There's no direct answer for this question. In most cases, it depends on your unique IT support needs. In case you need third party IT support for digital systems that allow remote troubleshooting and experience little or no hardware issues, remote IT support is perfect. However, if you think your systems may develop problems that demand physical, on-site inspection, troubleshooting, repairs etc., a remote and on-site IT support combo is what you should opt for.

      Q 3: Why flat fee? Why not per-hour charges?

      A: PIt is done to avoid a clear case of conflict-of-interest. Many companies intentionally spend more time on resolving issues in order to generate higher bills. Here at Apixel, we don't do that. We offer unlimited services against a fixed price.

      Q 4: Does Apixel take Preemptive Measures?

      A: Yes, of course! Our entire IT support model is proactive in nature. It does not mean there'd be no hardware, software or network problems, but a proactive model does help in minimizing the occurrence of known issues.

      Q 5: How soon do Apixel IT support engineers respond?

      A: 30 minutes or less! Immediate assistance is offered to a client through remote IT support tools. In case the problem is more serious and demands on-site inspection, our support engineers can come over in as little as 2 hours!

      Q 6: Who do I speak to? Who will look into all my IT related needs and questions?

      A: Each client is assigned a dedicated IT consultant. Since Apixel offers vendor management, our clients need not spend time dealing with more than one service providers such as telephone companies, ISPs, web hosts, cloud computing companies etc.

      Q 7: What are the Services included in a typical IT support package?

      A: From preventive IT system maintenance and dedicated IT support to network, server and IT asset management to tech procurement and strategic planning, our experts help you with EVERYTHING IT.

      Q 8: How long has Apixel been in business?

      A: The company was established in 2004. We've served hundreds of SMEs in Singapore since then. We've a high client retention rate in Singapore.

      Q 9: Are there any service guarantees?

      A: Yes! We offer money back service level guarantee to each one of our clients. If you are not happy with our IT support services, we refund all of your money. No questions asked.

      Q 10: How can I sign up?

      A: You can fill up a short query form or reach Apixel help desk at (+65) 6639 1839.Our customer care center can also be reached at enquiry@apixel.com.sg