Top 10 Surprising Customer Service Statistics

Here we go:

1) Happy customers are a lot more likely to tell their friends.

2) But a single unhappy customer often means that there are many more.

3) If you’re known for good customer service, you can charge more.

4) When you screw up, don’t forget to apologize.

5) Speed isn’t the most important thing in support.

6) Speaking of social media, keep your ear to the ground.

7) Want loyal customers? Focus on making their lives easier.

8) To maximize customer support productivity, don’t forget to automate.

9) Motivate your customer service employees the right way.