According to one report, the edge computing market will be a $61 billion industry with an annual growth rate of 38.4% over the next six years. However, it is also true that IT support companies have not enough resources to support this boom of edge technology.
Here we have shared some strategies IT support companies can improve their support for edge.
Bringing Tech Support to the Design Process:
With tech support, you can get insights into the issues and key areas of improvement across your IT infrastructure. After all, tech support receives complaints and issues from end users, making them to figure out the root concerns and fix them.
If tech support’s ability to find out the problems in edge is applied in initial application design processes (which it isn’t in most cases), it’s very likely that the initial application design will sidestep many of the existing trouble spots that plague existing applications.
Creating Zero-trust Networks to Relieve the Burden on Tech Support Team:
The IT assets being used at the edge should be safe and made accessible only to authorized personals. With Zero-trust networks, you can simplify IT monitoring and security process reduce the risk as you can keep tab on every IT asset on the network. If there’s a breach, the network detects it right away and notify you for the same.
Implying an Account Management Approach:
IT vendors generally have an account managers for certain customer accounts to manage relationships. When issues occurs, this account manager is responsible for summoning the required resources and follow up to check out that work or support ensure a satisfactory services.
Taking Backups and Upgrades Seriously:
Any tool or software needs to be updated to stay protected from security vulnerabilities as well as to improve their performance.
Adapting Proactive Maintenance:
Every device or gadgets used in the IT landscape is prone to breakdown or failure if not maintained properly. Things have been made easier with the preventive maintenance software that overlooks IT assets, sends notification whenever an issue is detected. This way, a tech support team is ready to handle the problem before the issue occurs.
In fact, issues can be resolved remotely, thereby saving you time and expenses.
Providing Tech Support Input to Vendor Management:
Big organizations have the facility of separate vendor or contract management departments to handle their relationships with vendor. Generally, these relationships are built around performance, contracts and issues.
Regular feedback is important for an efficient vendor management feedback. This can make a big difference in edge technology, where vendor support is not taken seriously.
Deploying Support Personnel in Strategic Locations:
Sometimes, edge technology is so extended that it is important to place IT support personnel directly at those points, instead of offering centralized service.
A need for quick, personal tech support is really crucial in edge network and maintenance. Ongoing onsite support is also important at major locations.
So these are some points IT support team should incorporate in their strategies while planning support for edge computing. What do you think? Let us know by commenting below!