{"id":2131,"date":"2018-06-04T21:09:47","date_gmt":"2018-06-04T21:09:47","guid":{"rendered":"https:\/\/www.apixel.com.sg\/blog\/?p=2131"},"modified":"2018-06-04T21:09:47","modified_gmt":"2018-06-04T21:09:47","slug":"it-service-desk-vs-it-help-desk-understanding-the-differences","status":"publish","type":"post","link":"https:\/\/www.apixel.com.sg\/blog\/it-service-desk-vs-it-help-desk-understanding-the-differences\/","title":{"rendered":"IT Service Desk vs.IT Help Desk \u2014 Understanding the Differences"},"content":{"rendered":"<p><em>Learn here the comparison between IT service desk and IT help desk to choose the right model for your business. <\/em><\/p>\n<p>Do you think that IT Help Desk and IT Service Desk are the same things?<\/p>\n<p>Well, you are not alone as many businesses often use these terms interchangeably.<\/p>\n<p>But they are not the same. There is a significant difference between the two despite the fact that both aim to provide support for end users and <a href=\"https:\/\/www.apixel.com.sg\/it-solutions-singapore.html\">resolve IT problems quickly<\/a>. Understanding the key differences between these two models helps you determine the right model for your business.<\/p>\n<p><a href=\"https:\/\/www.apixel.com.sg\/blog\/wp-content\/uploads\/2018\/06\/singapore.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter  wp-image-2132\" src=\"https:\/\/www.apixel.com.sg\/blog\/wp-content\/uploads\/2018\/06\/singapore.jpg\" alt=\"IT Service Desk vs.IT Help Desk\" width=\"578\" height=\"245\" \/><\/a>Let\u2019s find out the differences between IT service Desk and IT help desk.<\/p>\n<p><strong>IT Help Desk:<\/strong><\/p>\n<p>IT Help Desk is a traditional model of support and resolving technical queries of the users. It is used to provide immediate respond to the issues and incidents faced by the end-users. For example\u2014<\/p>\n<ul>\n<li><em>It helps users with new program or app<\/em><\/li>\n<li><em>It provides support to the faulty equipment<\/em><\/li>\n<li><em>It helps with logging ticket or services<\/em><\/li>\n<\/ul>\n<p>The service model is designed to provide support to the immediate query of the end users. Simply put, it is user driven, basic and reactionary model of <a href=\"https:\/\/www.apixel.com.sg\/it-support-singapore.html\">IT support<\/a>. Just a \u201cbreak-fix\u201d service on request!<\/p>\n<p><strong>IT Service Desk:<\/strong><\/p>\n<p>IT service desk is more detailed and strategic practice to align services with the business needs. Simply put, it is a more sophisticated, progressive and service oriented version of the help desk. It is suitable model of IT support for the complexity of networks, apps and devices.<\/p>\n<p><em>IT Service Desk Includes\u2026<\/em><\/p>\n<ul>\n<li><em>Automated solutions to prevent the issues<\/em><\/li>\n<li><em>Customer centric approach to give proactive value and services to the end users<\/em><\/li>\n<li><em>Recommending equipment, new services and process to the businesses<\/em><\/li>\n<li><em>Recording knowledge and FAQ for future incidents<\/em><\/li>\n<li><em>Managing data access<\/em><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Learn here the comparison between IT service desk and IT help desk to choose the right model for your business.<\/p>\n","protected":false},"author":1,"featured_media":2132,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,8,9],"tags":[],"class_list":["post-2131","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-services","category-it-support","category-singapore"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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