{"id":1426,"date":"2015-09-18T06:19:10","date_gmt":"2015-09-18T06:19:10","guid":{"rendered":"https:\/\/www.apixel.com.sg\/blog\/?p=1426"},"modified":"2015-09-19T06:35:57","modified_gmt":"2015-09-19T06:35:57","slug":"3-tips-on-providing-better-customer-care-service","status":"publish","type":"post","link":"https:\/\/www.apixel.com.sg\/blog\/3-tips-on-providing-better-customer-care-service\/","title":{"rendered":"3 Tips on Providing Better Customer Care Service"},"content":{"rendered":"<p>Do you remember any store owner, a shop-keeper or a restaurant server you ever met? Probably, many of you would. Do you know why? They might have served you very generously and with patience, isn\u2019t it? This is why a good customer service or support is required in every small or big field.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.apixel.com.sg\/blog\/wp-content\/uploads\/2015\/09\/shutterstock_252172474.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter  wp-image-1443\" alt=\"3 Tips On Providing Better Customer Care Service\" src=\"https:\/\/www.apixel.com.sg\/blog\/wp-content\/uploads\/2015\/09\/shutterstock_252172474.jpg\" width=\"360\" height=\"251\" srcset=\"https:\/\/www.apixel.com.sg\/blog\/wp-content\/uploads\/2015\/09\/shutterstock_252172474.jpg 1000w, https:\/\/www.apixel.com.sg\/blog\/wp-content\/uploads\/2015\/09\/shutterstock_252172474-300x209.jpg 300w\" sizes=\"auto, (max-width: 360px) 100vw, 360px\" \/><\/a><\/p>\n<p>Offering a better customer care service brings you back your happy customers and even you earn chances of add-ons along with them. <strong><span style=\"color: #ffcc00;\">&#8220;The more you serve them better, the more is your name, fame and money.&#8221;<\/span><\/strong> It makes your customer reminds of your name forthwith.<\/p>\n<p>So, here are <strong>3 GOLDEN tricks<\/strong> to enhance your customer service efforts.<\/p>\n<h3><span style=\"color: #ffcc00;\"><b style=\"line-height: 18px;\">1.\u00a0<\/b><\/span><span style=\"text-decoration: underline;\"><span style=\"color: #ffcc00; text-decoration: underline;\"><b style=\"line-height: 18px;\">Be their ALLY and not just a PROMOTER<\/b><\/span><\/span><\/h3>\n<p>As a business maker, don\u2019t work to promote your business or just to add more customers to your list. Be their ally and interact with them in the most uncomplicated way.\u00a0 A customer can punish you for a bad service and can even reward for a \u2018delighted\u2019 one too.<\/p>\n<p style=\"border-left: 4px solid #fff; padding-left: 10px;\"><strong>\u201c<i>Don\u2019t associate to entice them (Customers). Instead, focus more on their needs and help them in fulfilling them<\/i>\u201c.<\/strong><\/p>\n<h3><span style=\"color: #ffcc00;\"><b style=\"line-height: 18px;\">2.\u00a0<\/b><\/span><span style=\"text-decoration: underline;\"><span style=\"color: #ffcc00; text-decoration: underline;\"><b style=\"line-height: 18px;\">Resolve Problems<\/b><\/span><\/span><\/h3>\n<p>Whenever you come across a customer\u2019s problem, don\u2019t just say them you care, but them feel it that you actually do. Work harder and dedicate yourself to them to find a solution to resolve their issue.<\/p>\n<p style=\"border-left: 4px solid #fff; padding-left: 10px;\"><strong>&#8220;If you want them to know you, Listen their complaints everytime.&#8221;<\/strong><\/p>\n<h3><span style=\"color: #ffcc00;\"><b style=\"line-height: 18px;\">3.\u00a0<\/b><\/span><span style=\"text-decoration: underline;\"><span style=\"color: #ffcc00; text-decoration: underline;\"><b style=\"line-height: 18px;\">Be Authentic<\/b><\/span><\/span><\/h3>\n<p><b style=\"line-height: 18px;\"><\/b>It makes your customer take your name forth-with.<\/p>\n<p>Mistakes are an inevitable part\u2026 both in terms of life and business. So, don\u2019t be afraid of accepting your mistake. Avoid backing off if something goes wrong. This will help in maintaining your customer\u2019s trust on you.<\/p>\n<p style=\"border-left: 4px solid #fff; padding-left: 10px;\"><strong>\u201c<i>Accept both GOOD and BAD Feedback and bear the penalty, if required. This makes a right impression on them.<\/i>\u201d<\/strong><\/p>\n<blockquote style=\"background: none;\">\n<h4 style=\"text-align: center;\"><span style=\"color: #ffcc00;\"><strong>Being into customer service, remember the two GOLDEN words to follow, \u201cSORRY\u201d and \u201cPLEASE\u201d and your customers will not forget to say you \u201cTHANK YOU\u201d happily.<\/strong><\/span><\/h4>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Kind Words are more valuable and do not cost much. When you can\u2019t outspend the opponents, the best solution is to support your customers.<\/p>\n","protected":false},"author":1,"featured_media":1443,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[92,38,9,1,4],"tags":[141,91],"class_list":["post-1426","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service","category-latest-updates-technology","category-singapore","category-tech","category-technology","tag-customer-service","tag-customer-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>3 Tips on Providing Better Customer Care Service - Apixel&#039;s Blog | IT Support | IT Services Latest News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.apixel.com.sg\/blog\/3-tips-on-providing-better-customer-care-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3 Tips on Providing Better Customer Care Service - Apixel&#039;s Blog | IT Support | IT Services Latest News\" \/>\n<meta property=\"og:description\" content=\"Kind Words are more valuable and do not cost much. When you can\u2019t outspend the opponents, the best solution is to support your customers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.apixel.com.sg\/blog\/3-tips-on-providing-better-customer-care-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Apixel&#039;s Blog | IT Support | IT Services Latest News\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ApixelITSupport\" \/>\n<meta property=\"article:published_time\" content=\"2015-09-18T06:19:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2015-09-19T06:35:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.apixel.com.sg\/blog\/wp-content\/uploads\/2015\/09\/shutterstock_252172474.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"699\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Ng Wei Khang\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@https:\/\/twitter.com\/ApixelITSupport\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ng Wei Khang\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.apixel.com.sg\\\/blog\\\/3-tips-on-providing-better-customer-care-service\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.apixel.com.sg\\\/blog\\\/3-tips-on-providing-better-customer-care-service\\\/\"},\"author\":{\"name\":\"Ng Wei Khang\",\"@id\":\"https:\\\/\\\/www.apixel.com.sg\\\/blog\\\/#\\\/schema\\\/person\\\/e0c5e68283e95e09bac53a8f5f761264\"},\"headline\":\"3 Tips on Providing Better Customer Care Service\",\"datePublished\":\"2015-09-18T06:19:10+00:00\",\"dateModified\":\"2015-09-19T06:35:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.apixel.com.sg\\\/blog\\\/3-tips-on-providing-better-customer-care-service\\\/\"},\"wordCount\":339,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.apixel.com.sg\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.apixel.com.sg\\\/blog\\\/3-tips-on-providing-better-customer-care-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.apixel.com.sg\\\/blog\\\/wp-content\\\/uploads\\\/2015\\\/09\\\/shutterstock_252172474.jpg\",\"keywords\":[\"Customer Service\",\"Customer Support\"],\"articleSection\":[\"Customer Service\",\"Latest Updates\",\"Singapore\",\"Tech\",\"Technology\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.apixel.com.sg\\\/blog\\\/3-tips-on-providing-better-customer-care-service\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.apixel.com.sg\\\/blog\\\/3-tips-on-providing-better-customer-care-service\\\/\",\"url\":\"https:\\\/\\\/www.apixel.com.sg\\\/blog\\\/3-tips-on-providing-better-customer-care-service\\\/\",\"name\":\"3 Tips on Providing Better Customer Care Service - 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