Do you remember any store owner, a shop-keeper or a restaurant server you ever met? Probably, many of you would. Do you know why? They might have served you very generously and with patience, isn’t it? This is why a good customer service or support is required in every small or big field.
Offering a better customer care service brings you back your happy customers and even you earn chances of add-ons along with them. “The more you serve them better, the more is your name, fame and money.” It makes your customer reminds of your name forthwith.
So, here are 3 GOLDEN tricks to enhance your customer service efforts.
1. Be their ALLY and not just a PROMOTER
As a business maker, don’t work to promote your business or just to add more customers to your list. Be their ally and interact with them in the most uncomplicated way. A customer can punish you for a bad service and can even reward for a ‘delighted’ one too.
2. Resolve Problems
Whenever you come across a customer’s problem, don’t just say them you care, but them feel it that you actually do. Work harder and dedicate yourself to them to find a solution to resolve their issue.
3. Be Authentic
It makes your customer take your name forth-with.
Mistakes are an inevitable part… both in terms of life and business. So, don’t be afraid of accepting your mistake. Avoid backing off if something goes wrong. This will help in maintaining your customer’s trust on you.
Being into customer service, remember the two GOLDEN words to follow, “SORRY” and “PLEASE” and your customers will not forget to say you “THANK YOU” happily.